Daywing for Customer support

Work the case. Keep the customer informed.

Bring the ticket, account history, and company guidance into one useful next step. An AI agent you can delegate work to, using your team’s existing software.

Choose your first job ↗
A job you could delegate
“Investigate and answer a ticket. Keep the result with the work, and tell me what needs my attention.”

Illustrative request · Actual scope and connections are checked before execution.

Four practical places to start

Give Daywing the objective and context. It works through the steps, retains the result, and checks changes in the destination tool. Ask in web chat, Slack, Teams or iMessage once your channel is connected.

01

Investigate and answer a ticket

A grounded customer reply saved to the correct ticket.

Give Daywing this job ↗
What the job involves
  1. Read the full ticket and the relevant company guidance.
  2. Identify verified facts, attempted checks and missing evidence.
  3. Prepare a reply or provider-native draft on the exact ticket.
  4. Read back the reply and verify ticket, audience and body.

Start with: Ticket ID; Support policy; Reply or draft preference.

What a good result requires
  • No invented root cause or resolution.
  • Never request a password.
  • Distinguish an internal note from a public reply.
02

Prepare and file an engineering escalation

A linked engineering issue with facts and reproduction details.

Give Daywing this job ↗
What the job involves
  1. Read the ticket and check existing linked issues.
  2. Retain error, reproduction, environment and evidence gaps.
  3. Create one scoped issue and link or note it on the ticket if requested.
  4. Read back each created issue or ticket note.

Start with: Ticket ID; Escalation policy; Destination project.

What a good result requires
  • No duplicate escalation.
  • Do not claim a fix timeline.
  • Keep customer-private details within the approved destination.
03

Turn a resolved pattern into documentation

A source-backed knowledge draft saved in the knowledge system.

Give Daywing this job ↗
What the job involves
  1. Read source guidance and confirmed resolutions.
  2. Write steps, prerequisites and escalation conditions.
  3. Create or update the specified documentation page.
  4. Read its saved title and body; public publication is separate.

Start with: Guide or resolved tickets; Audience; Destination page.

What a good result requires
  • Do not infer a confirmed resolution from an open ticket.
  • Cite guide and ticket references privately.
  • Verify saved text and destination.
04

Review recurring support issues

A weekly pattern report with evidence and practical proposed fixes.

Give Daywing this job ↗
What the job involves
  1. Read the bounded queue with pagination.
  2. Group tickets using explicit categories and counts.
  3. Distinguish observed patterns from possible causes.
  4. Save the report with source references and suggested owners.

Start with: Queue; Date window; Issue categories.

What a good result requires
  • Publish denominators and unresolved counts.
  • Never count an open ticket as resolved.
  • Label suggested changes as proposals.
Keep your existing software

Work where the
work already lives.

Choose the relevant app for the job. Each employee’s agent has its own access. Admins can assign systems; employees can connect accounts they already use.

Choose connections ↗
Support softwareZendesk / Freshdesk / Intercom
Engineering toolsGithub / Linear / Jira
Company knowledgeNotion / Google Docs

Writes use exact approval or a routine scope you delegate. The saved result is checked independently. Scheduled work uses a saved cadence and follows the same permissions.

Pilot availability: these workflows are implemented as agent recipes and use the supported execution tools. Each full workflow still needs a pilot in the connected company account. View workflow readiness. A verified Google Calendar action is recorded in pilot evidence.

Give it a real job.

Start with one piece of work you want off your plate.

Meet your Daywing ↗